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Customer Service
Executive
An exciting opportunity for an ambitious Customer Service Executive to join our friendly team based in Trafford Park with flexibility for a mix of office-based and remote working.
Our UK-based support team provides outstanding customer service for our clients. The culture is one of approachability, support, collaboration and fun. You’ll add a little magic by making ordering easy and taking an active part in identifying and improving Customer Service practices.
At Marqetspace our team is our greatest asset; contributing valued knowledge, skills, and enthusiasm every day to make it the company that it is. We pledge to offer you a positive working environment and atmosphere, whilst encouraging personal development.
The role
- Providing sales and customer service support to customers via email, phone and online chat
- Creating quotes with timely follow up calls
- Resolving customer issues
- Developing meaningful client relationships
- Becoming an expert in our products
- Informing customers about services that could suit them
- Generating leads via marketing, calls and networking
- Achieve and exceed sales target
- Permanent, full time, 40hrs pw
- Salary £21,000 – £24,000 per Annum
Benefits
- Onsite parking
- Flexible hours
- Opportunity for bonus
- Opportunity to earn additional holiday allowance
About you
- An appetite to continually learn and develop
- Ability to multi-task, prioritise and manage time effectively
- The drive to leverage sales and build relationships
- Excellent listener and can demonstrate sales and leadership skills
- Adaptable and can think on your feet
- IT literate
- Confident on the telephone
- Design and print knowledge is desirable, though full training will be given to the right person
- You know when to laugh, because we spend long enough at work, we should enjoy our time together
We’ll provide you with full training on our processes and systems.
You’ll have the appetite to hit the ground running.